Shipment & Return
Shipping your order
Your order will be delivered by a carrier. You will receive the Track & Trace code of your parcel(s), as soon as the shipment is made.
Time of delivery
After receiving your payment, the order will be shipped within 2 working days. If you have not received the order within 5 working days from the date of your payment, please contact us. You are able to contact us by using the contact form at the customer service page, or by calling +31 (0)88 - 800 9 880. In order to solve questions and issues as quick as possible, we would friendly ask you to mention the order number in the communication.
The shipping cost of the different destinations will be visible in the shopping basket. In case the order amount exceeds the post-free value for that particular destination of delivery, the order is free of shipping cost.
Product not in stock
Although our goal is to have enough stock of each product, it’s always possible that a product run out of stock. In case a product is out of stock, we will notice it on the web shop.
In the upcoming text you will find information regarding the return procedure. You are able to return the bought goods, against some conditions:
- The product already damaged when delivered
- The wrong product has been sent
- The amount of products does not match with the numbers on the delivery note
In order to return products, please fill in the contact-form on the customer service page, containing the following information:
- Order number
- Customer number
- Delivery address
- Bank account number (optional)
- Product name/number
- Reason of returning the product(s)
- Preferred solution: refund of the purchase or a new correct shipment.
Our customer service will instruct you regarding the return procedure, by using the ticket that you’ve created by filling in the contact-form (form).
Pay attention: We can only process your return, if you have included the delivery note (or a copy of it) of the order.
Returning the purchase amount
In case you choose for a refund, we refund the purchase amount back excluding shipping cost and transaction cost.
General delivery conditions
You can download the general delivery conditions , by using this link (under construction)